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0844 884 91 95

(Local Rate Call) - Open Mon-Fri 9am-5pm

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Customer Service

Shipping & Delivery
Most items are shipped from our own warehouses and usually delivered to you within a matter of days or even the next day in some cases.  Some items maybe despatched directly from the manufacturer in which case we will inform you and agree a convenient delivery date.  The driver will deliver to curbside only except in special circumstances which have been pre-agreed.  Offshore, highlands, lowlands and certain postcodes may carry a delivery cost surcharge which we will advise you of before processing your order.

Returns & Replacements
We will accept back any item you are not happy with as long as it is returned by you in a re-saleable condition and within 7 days.  For any returns you must call our aftersales department and you will be given a RMA number – please note any items sent back without a RMA number will be refused by the returns department and we may not be able to track these items.  Any damages must be reported within 48 hours of receipt of goods.Ordering.

Ordering
We are happy to accept orders via our website, by phone, fax and email.  If you are in a hurry then you can call our friendly staff and place your order by phone as it will be processed straight away and you could have your new bath, shower or sauna delivered by tomorrow.